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Amazon is facing a class-action lawsuit in the U.S. District Court for the Western District of Washington, initiated by Holly Jones Clark, who alleges that the company fails to issue refunds for returned items within the 30-day window. The lawsuit claims that many customers have not received refunds or had their instant refunds reversed, violating Amazon’s stated refund policy. The proposed class includes individuals charged for items they returned on time, but the court has yet to certify the class.